|TOPICS and/or TITLES
SALES, MARKETING, BUSINESS
Since Mike's whole background is in the field of sales, business and management, he
relishes those speaking opportunities that enable him to work with salespeople, (retail or
outside), business executives or entrepreneurs. Mike worked
with and/or knew such well-known
speakers/consultants as: J. Douglas Edwards, Charles Cullen,
Fred Herman, Elmer Wheeler, Dr. Norman Vincent Peale, Art Linkletter, Og Mandino, and
Dr. Ken McFarland, all of
whom have since passed away. He is one of the very few people who Zig Ziglar
asked to provide outside input on his best selling book, SECRETS OF CLOSING
THE SALE. Thus, you can be assured that Mike speaks with authority on any
facet of the sales process.
Mike is comfortable speaking for:
- Outside Sales (business to business or business to consumer), retail
sales, or trade show sales
Among the topics he can include in any sales presentation are:
- "Eight Great Traits of Superstar Salespeople"
- Building rapport / positive relationships with clients/customers/guests
- Organization / Time and Territory Management
- Professionally dealing with the gatekeeper
- Effectively making "cold" calls....we prefer to call them "new" calls
- Asking the Right Questions / Qualifying the Prospect
- Making an effective presentation
- Overcoming objections
- Closing the sale
- Follow up after presentations
- Marketing goes way beyond selling
- Getting and using testimonials
- Creative marketing concepts
Since many of Mike's speeches are to sales groups who only have
50-60 minutes of time to allow, Mike will make the presentation motivational and humorous,
but include the facet(s) of selling and/or marketing that is most important to the client.
What he can cover is heavily contingent upon the amount of time he is given.
MANAGEMENT AND LEADERSHIP
"Leadership by Example....Positively"
"Eight Great Traits of Superstar Leaders"
"Ethics in Today's Business World: It Starts at the Top"
"Time Management for Managers and Supervisors"
"Conducting Effective Staff Meetings" (Making
them "want to" attend meetings rather than "have to" attend
"Finding, Hiring, Motivating, Training and Retaining Good People"
"Building Morale Among Employees with "Employee Friendly" Policies versus
Destroying Employee Morale with "Employee Un-friendly" Policies
CUSTOMER SERVICE (Patient
Service for Healthcare Groups / Member Service for Credit Unions)
"You Can't Separate Effective Customer Service from Effective Sales Skills"
"Effective Customer Service Starts at the TOP" (for management)
"Every Department is the Customer Service Department"
"How to Avoid Customer Complaints"
"How to Deal with Customer Complaints"
"Building Strong Client Relationships"
"Eight Great Traits of Superstar Servers" (for
restaurant servers/wait staff)
"Ten Tips for Better Tips" (for restaurant servers/wait staff)
EFFECTIVE SPEAKING AND
"Speaking Skills for the Amateur"
"Speaking Skills for the Professional Speaker"
"Speaking Skills for Business Executives and/or Salespeople"
MOTIVATION AND ATTITUDE
"Coping with Change"
"Realistic Thinking and Positive Doing"
"Teamwork Makes the Difference"
"Little Ideas Pay Big Dividends"
"Communicating with Confidence"
"Unleashing Your Creativity"
"You Don't Have to Be Creative to Utilize Creativity"
/ FACILITATOR / PANEL MODERATOR
Mike has emceed, facilitated, or moderated more than 50 different programs, with audiences ranging from
10 to 4,000.